Advice

While the pandemic is continuing to encourage staff to work remotely in many companies, remote working practices are set to become a permanent part of modern working life. When it comes to managing your remote customer service team – the face of your business – the pressure is on to maintain high-quality customer service consistently no matter where your staff are working or what challenges they face.  Here are some ways you can prepare your remote customer service team for top performance in 2021 and beyond.

2020 has definitely been the ‘Year of the Virtual Meeting’. With the rise of home-based and ‘hybrid’ home-office work practices over recent months, video meetings are now the rule and not the exception for millions of workers here in the UAE.  Here are 14 video conference call etiquette tips designed to help you steer clear of trouble during your next virtual meeting.

While much has changed over the last few months due to COVID-19, one important aspect of management that cannot be overlooked is team morale. Here are five tips to help you ensure the productivity and happiness of your employees remains a top priority during these challenging times.

Find out how to support staff who are working from home with these 5 wellbeing strategies…

As it becomes more and more common for people to work from home, you might find yourself doing that with the addition of your kids at home too. Here are a few ideas to help you maintain your productivity and a clear mind while dealing with multiple daily distractions.