Six tips to boost your remote customer service team in 2021
While the pandemic is continuing to encourage staff to work remotely in many companies, remote working practices are set to become a permanent part of modern working life. When it comes to managing your remote customer service team – the face of your business – the pressure is on to maintain high-quality customer service consistently no matter where your staff are working or what challenges they face. Here are some ways you can prepare your remote customer service team for top performance in 2021 and beyond.